Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is damaged or not in its original condition, we may deny your return request. Certain types of goods are exempt from being returned, including items that are marked as non-returnable at the time of purchase.
Return Request Process
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3 business days. If your return is approved, we will provide you with instructions on how to proceed.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless otherwise agreed upon. This means that you will need to cover the cost of shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your banks processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and then place a new order for the desired item. This process ensures that you receive the correct product and helps us manage inventory effectively.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report the issue within 7 days of receiving the item. We may request photos of the damage or defect to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and obtaining a replacement or refund.
Contact Information
If you have any questions about our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Thank you for shopping with us at nexusunits.com.